What is Salesforce?
Salesforce is the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere.
What are the prerequisites for taking up this Salesforce Master Program?
There are no specific prerequisites for joining this Salesforce Developer training course. Anybody can opt for this Salesforce Admin certification. However, prior experience in any CRM software, experience as a developer or administrator will be an added advantage.
Course Duration:
6 months
Curriculum:
CLOUD COMPUTING INTRODUCTION:
Introduction
Evolution of Cloud Computing
Comparison with other computing technologies
Characteristics of Cloud computing
Advantages and Disadvantages
Classification of Cloud Services
PAAS(Platform As A Service)
SAAS(Software As A Service)
IAAS(Infrastructure As A Service)
IDENTITY CONFIRMATION:
CRM functionalities, Products of SF, Login to SF page
Sales Architecture, Accounts, Contacts, Lead, Cases
CUSTOMIZATION:
Create Custom Profiles and Users
Custom Objects & Custom Fields & Custom Tabs
Customizing Relationships, Formula fields and Rollup summary fields
Define Dependent Picklists
Customise page Layouts , Records Types
Customise Standards related lists
Learn About Record Types & Business Processes
Use Field Level Security
SECURITY & ACCESS:
Set Organization-Wide Defaults
Role Hierarchy, Public Groups, Queues, Permission Sets
Sharing Rules
WORKFLOW:
Define Workflow
Set up workflow rules
Setup workflow tasks & Email Alerts & Field Updates
Time dependant workflows
APPROVAL PROCESS:
Plan Approaches using workflow
Use the approval wizard – standard vs. jump start
Create workflow approvals
INTRODUCTION TO APEX : APEX LANGUAGE FUNDAMENTALS:
Data Types(Primitive Data Types, sObject Types)
Writing Anonymous Blocks with Apex Data Types
Use DML Statements
Sample Programs using the above concepts
RETRIEVING RECORDS FROM THE DATABASE:
sObject Relationships
SOQL, SOSL, Apex Sharing
Sample programs using the above concepts
COLLECTIONS:
Types of Collections
Creating an Apex Class
Calling a Class Method
Alternative Apex Class Creation
TRIGGERS:
Trigger Events, Trigger Syntax, Trigger Context Variables
Context Variable Considerations, Bulk Triggers
Sample Programs using above concepts(using maps and sets in the Bulk Triggers)
Order of Execution
Governor Limits
DEPLOYMENT (TESTING APEX):
Development overview (Understanding Testing in Apex)
Annotations
Testing Examples
Sample programs using the above concept
BATCH APEX & DEBUGGING APEX & APEX SCHEDULER DEPLOYING:
By using Changes Sets
By using Force.com IDE tool
By using Force.com Migration tool kit
CASE & LEAD MANAGEMENT:
Web to cases
Web to Leads
Case Assignment rules
